Frequently Asked Questions
How can I find the perfect fit for me?
If you are unsure of what size to order or which style to choose, we recommend that you review our piece by piece Sizing & Fit Guide!
If you have any other specific questions regarding fit and sizing, contact us via Instagram DM or email us at firstname.lastname@example.org . We are more than happy to help guide you in finding the bikini that works best for you!
Reach out and we will get back to you ASAP!
Our suits run on the smaller size, so we suggest that you consider sizing up one when choosing your pieces.
Can I exchange a piece I ordered for another one?
All tops can absolutely be exchanged for another piece if returned unworn, with original tags attached!
Bottoms however are considered intimate garments and are final sale only. Unfortunately bottoms can not be exchanged for sanitary reasons. We appreciate and thank you for your understanding.
Please read our Return & Exchanges Policies.
I've placed an order, where is my tracking number?
You will receive a shipment confirmation email including a link to track your package as soon as it has dispatched and shipped from our warehouse! Please allow for up to 3 business days for us to process your order before you receive this email!
Where is my order? I haven't yet received it.
Occasionally there is delay in shipments due to festive holidays, long weekends, and transport through customs. You can access your tracking number through the email that is sent to you upon shipment of the package. We thank you for your patience!
Once a package dispatches our warehouse, arrival time is dependent on the shipping company and other factors independent from Skyler Swimwear. We are not liable for a delayed shipment once a package has dispatched our warehouse.
The tracking number for my number isn’t showing any tracking updates. Where is it?
Occasionally there is delay in shipments due to festive holidays, long weekends, and transport through customs. This may be visible when you access the tracking number to locate your package. We thank you for your patience!
Once a package dispatches our warehouse, arrival time is dependent on the shipping company and other external factors independent from Skyler Swimwear. We are not liable for a delayed shipment once a package has dispatched our warehouse.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Will the white pieces turn see through when wet?
All of our white pieces are lined with double layers of fabric to prevent them from becoming see-through when wet!
How to care for your Skyler Swimwear Pieces?
Each piece has been designed and cut from high-quality, luxury fabric, made for you to love and enjoy season after season, after countless dips in the ocean.
To keep your suit in it's best condition, always rinse off with freshwater after getting out of the ocean or pool (exposure to salt water & chlorine )
Wash by hand in cold water. Squeeze to remove any excess water. Hang to dry.
Avoid contact with oils and sunscreen.
Avoid the washer machine and dryer machine.
How do I remove the hygienic liner?
If the hygienic liner seems extra sticky, do not worry! This can happen occasionally due to warmth and humidity during transit and shipping.
To best remove the sticker and adhesive residue we recommend the following! :
Soak the affected area in warm water and rubbing alcohol to break down and remove the adhesive.
As you gently scrub the affected area, the adhesive will begin to roll off. Do not worry, the alcohol will not remove the coloring of the suit or damage the fabric. Sometimes our “PALMA” color seems to run when soaking it the first couple times, however it will not lose its color! We like to describe it similar to washing a new pair of blue jeans- sometimes the dye runs a little bit in the first wash but it wont lessen the color!
If you are still having issues, please contact us and we will take the next step!
Do your tops have extra padding?
Although none of our tops have additional padding, they have been designed to lift and accentuate your curves and provide support.
The versatility in our tops allow for each top to be adjusted to provide extra lift and support as needed.
Are all swimwear pieces sold separately?
As each woman’s body is unique, all pieces are sold separately. This allows you the freedom to mix and match all pieces, finding what works best for your own body.
Do I have to pay any import tax?
Packages shipped within MEXICO and USA are not subject to any customs duties. CANADA however may include a small import tax fee. Skyler Swimwear is not responsible for any customs charges or local taxes due to shipments to CANADA, and the customer is subject to the cost. Please take this into account before placing your order.